Job Title: Senior Manager - Business ApplicationsRole OverviewWe are seeking a Senior Manager - Business Applications with deep expertise in Microsoft Dynamics 365 CRM to lead enterprise-wide digital transformation initiatives. This role focuses on the architecture, implementation, and integration of business-critical applications including CRM, finance, supply chain, and HR systems. The ideal candidate will bring a strong technical background, leadership experience, and a passion for innovation through Microsoft’s AI and automation tools.
Key ResponsibilitiesLead the end-to-end design, development, and deployment of Dynamics 365 CRM solutions.Manage system customization, integration, and ongoing maintenance across business functions.Collaborate with stakeholders to analyze processes and implement automation using the Power Platform and Microsoft AI tools.Oversee the integration of Dynamics 365 with third-party systems (ERP, HRMS, middleware, etc.).Ensure all solutions meet organizational quality standards and compliance requirements.Provide training, guidance, and support to users and internal teams.Continuously evaluate new Dynamics 365 capabilities and implement relevant enhancements.
Qualifications & Experience8+ years of experience with Dynamics 365 CRM implementation and architecture.Minimum 3-5 years in a leadership or senior technical role.Strong hands-on experience with Power Platform, Power Automate, Power Apps, and related Microsoft cloud tools.Proficient in C#, .NET, JavaScript, and RESTful services for Dynamics development.Proven track record of integrating Dynamics 365 with external systems using Azure services, APIs, and Logic Apps.Certifications in Dynamics 365, Power Platform, or related technologies preferred.Project management certifications (PMP, Scrum, Agile) are a plus.Familiarity with security, compliance (e.g., GDPR), and data privacy best practices.
